Operations Controller

• Have Diploma / Degree in Commerce, Marketing, Business Administration, or a related field.
• 3-5 years prior experience in a similar role.
• Knowledge of business intelligence tools and strong capabilities in Excel will be an advantage.
• Analytical mind as well as strong commercial acumen.
• Proactive and possess excellent interpersonal and communication skills.
• Experience in matrix environments requiring you to work with a wide range of stakeholders.
• Keen attention to detail and adherence to deadlines.

• Have Diploma / Degree in Commerce, Marketing, Business Administration, or a related field.
• 3-5 years prior experience in a similar role.
• Knowledge of business intelligence tools and strong capabilities in Excel will be an advantage.
• Analytical mind as well as strong commercial acumen.
• Proactive and possess excellent interpersonal and communication skills.
• Experience in matrix environments requiring you to work with a wide range of stakeholders.
• Keen attention to detail and adherence to deadlines.

• As an Operations Controller, you will be instrumental in providing contract admin support and insightful data analysis to help drive sales performance and profit objectives.
• You will be responsible for sales process adoption and compliance to ensure greater sales effectiveness and efficiency. The successful candidate reports to the Operations Manager.

What You Will Be Doing

• Collate customer contract onboarding documents as received from sales.
• Provide pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions.
• Sources imagery when client cannot provide them.
• Ensures CRM tool is updated with all client information and documents.
• Sets up online training appointments with clients once the onboarding process has been completed.
• Conduct monthly customer calls to ensure client satisfaction.
• Assist with product pricing updates as received from GTM/Account Management Team
• Assist with requests for product additions/amendments.
• Assist with ad-hoc dashboard management for out-of-stock products as reported from the field sales team.