Systems Analyst I

Location

Contract Type

Education:

Bachelor's Degree or its International Equivalent in Computer Science, Computer Engineering, Information Technology, Management Information Systems or Related Field.

Experience:

Requires 3-5 years of hands-on experience in IT systems administration, modern workplace technology, or endpoint management.
Demonstrated experience administering Microsoft 365 services (Teams, SharePoint Online, OneDrive, Exchange Online) and Microsoft Intune for endpoint management across Windows, iOS, Android, and macOS.
Working experience with Microsoft Entra ID and PowerShell scripting to support identity, automation, and routine administration.
Broad endpoint and end-user technology troubleshooting experience, including Windows 11, macOS, mobile devices, printers, and conferencing technology.

Configures and supports Microsoft Intune as the primary endpoint management platform — including device enrollment, configuration profiles, application deployment, update rings, and compliance policies.
Partners with business teams and end users to identify pain points, gather requirements, and deliver Microsoft 365 based solutions that improve productivity, collaboration, and information quality across Teams, SharePoint Online, OneDrive, and Copilot.
Supports identity and access management activities in Microsoft Entra ID, including account provisioning, group membership, Conditional Access policies, and multi-factor authentication aligned to security standards.
Develop PowerShell scripts and automation routines to scale and improve reliability, and reduce manual effort across Intune device management.
Responds to requests for new domain accounts and security changes to ensure accounts are deleted, locked or archived as necessary.
Works with team members to advice on appropriate hardware and software needs and evaluate computer vendors.
Maintains confidentiality about the information being processed, stored or accessed by the network.
Documents system problems and resolutions for future reference.
Performs other duties as assigned.

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