Team Lead, Protocol

Education

• First degree in any discipline
  

• Relevant certifications in travel management, logistics, or protocol (advantage)
  

Experience

• Minimum of 5–7 years relevant experience in protocol, travel management, or logistics supervisory experience is required
  

• Relevant certifications in travel management, logistics, or protocol (advantage)
  

• Supervise and coordinate all protocol activities including domestic and international travel arrangements
  

• Oversee visa processing, passport management, and related travel documentation for Executives and staff
  

• Ensure provision of airport courtesies and seamless travel experience for Management and key stakeholders
  

• Validate completeness and accuracy of documentation submitted to embassies and regulatory bodies
  

• Maintain and strengthen relationships with embassies, immigration, customs, airlines, and other government agencies
  

• Liaise with internal stakeholders (CEO’s Office, Company Secretariat, Business Units) to align protocol services with business needs
  

• Engage with external service providers (hotels, airlines, logistics partners) to negotiate favorable terms and service levels
  

• Supervise Protocol Officers and support staff, assigning roles and monitoring performance
  

• Provide guidance and coaching to ensure high service standards
  

• Recommend training and development interventions for team members