Tech Operations Manager

Minimum Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field
  
• At least 6 to 8 years of experience in Tech management operations, preferably in the CPG industry
  

• Oversee the day-to-day operations of our IT Systems for Nigeria. Including hands-on support from time to time
  
• Implement and support IT strategies that align with our business goals
  
• Manage IT projects, ensuring timely completion within budget
  
• Foster a culture of continuous improvement and innovation within the local systems department
  
• Ensure compliance with IT standards, policies, and regulations
  
• Provide leadership and guidance to your team, nurturing talent and encouraging professional growth
  
• Support the Nigeria management team to align with technology leads in Africa and Global Tech Teams
  
• Support the execution of local business strategy
  
• Accountable for availability, stability, and performance of core IT services (end‑user, infrastructure, network, applications)
  
• Own and manage major incidents, root cause analysis, and corrective actions.
  
• Ensure effective execution of IT service management processes (incident, problem, change)
  
• Act as the single point of accountability for Tech service delivery and operational performance in Nigeria