Associate Relationship Manager - Transactional Banking

Bachelor’s degree in Business Administration, Finance, Economics, or related field
2–4 years’ experience in banking, preferably in SME banking, transaction banking, or sales
Experience in deposit mobilization and/or digital financial services is highly desirable
Knowledge of the Ugandan banking landscape and SME sector
Strong sales and relationship management skills
Understanding of cash management, payments, and digital banking solutions

Responsibilities

Drive acquisition of low-cost deposits (CASA) by onboarding and growing relationships with SMEs, SACCOs, NGOs, corporates, and other target segments.
Identify and convert transactional relationships into stable deposit balances through proactive client engagement and account activity monitoring.
Support branch-led and institutional liability growth initiatives aligned to Finance Trust Bank’s targets.
Promote and drive adoption of digital banking channels (mobile, internet, USSD, agency banking) to increase transaction volumes and reduce over-the-counter activity.
Lead onboarding and utilization of collections and payments solutions (e.g., bulk payments, school fees collections, merchant solutions) to deepen client engagement and grow fees.
Support Relationship Managers in managing SME, women-led businesses, and institutional client portfolios (aligned to the bank’s niche focus)
Conduct client visits to understand cash flow cycles and propose relevant transaction banking solutions.
Build strong relationships with key decision-makers to enhance retention and wallet share.
Support structuring cash management, collections, and payment solutions suited to client needs.
Work closely with product, operations, and IT teams to ensure smooth onboarding and implementation.
Ensure timely resolution of client onboarding and service issues.
Ensure full compliance with KYC, AML, and Bank of Uganda regulations.
Adhere to internal policies during client onboarding and transactions.
Identify and escalate potential risks in client relationships.
Collaborate with Relationship Managers and branch teams.

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Associate Relationship Manager - Transactional Banking

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