• 3+ years of Automotive sales experience

• Proven experience in the field of automotive customer relations and marketing

• 3+ years of Automotive sales experience

• Proven experience in the field of automotive customer relations and marketing

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

• Support in the monitoring and review of performance and behaviors of dealers to identify and resolve non-compliance with the organization's policies and OEM standards

• During sales interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization.

• Extract and combine data to generate standard reports.

• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

• Sell simple products and services directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team.

• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Develop own capabilities by participating in assessment & development planning activities include formal and informal training & coaching; gain or maintain external relevant professional accreditation to improve performance & fulfill personal potential.