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Industry
Agriculture, fishing, forestry,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Governmental,Health care, medical,Manufacturing,Marketing, advertising,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
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DFCU Bank
Banking + 2 more
Description
Requirements
- Minimum of a Bachelor’s Degree in Computer Science, IT, Engineering or other numerical biased field from a reputable university or college.
- Certification in ITILv4.0+ foundation added advantage.
- Knowledge of Banking services or other IT certification is added advantage.
- Any other IT certification is added advantage.
- At least 3 years broad experience in support and implementation of information Systems and communication systems.
- General technological skills in Server hardware, Storage, Operating systems (Windows & LINUX), Security & Network infrastructure.
- Problem solving skills.
- Excellent report and technical writing skills.
Responsibilities
- Management of a reliable Configuration management database, Definitive Hardware store and Definitive software library.
- Enforcement and control of the infrastructure configuration management Standards.
- Proactively monitor and prepare periodic reports (Daily, Weekly, Monthly and quarterly) for IT Environments’ health status – in Production, SIT, DR and UAT.
- Record and prioritize IT Problems, collaborate with respective Problem owners and prioritize problems with appropriate diligence for timely resolution.
- Monitor compliance to the Problem management procedure within the IT environments, publish temporary solutions (workarounds) and final solutions for known errors.
- Supervise and follow-up with respective Problem owners to investigate underlying cause of IT Problems, document Root Cause Analysis (RCA) reports and closure within agreed Problem SLA timelines.
- Plan and coordinate IT Disaster Recovery Plan maintenance.
- Contributes to Planning the Enterprise systems delivery, Support and monitoring annual budget through the Manager IT Service Delivery and validating related costs in the respective BAU environment.
- Minimize costs resulting from service failures and prevent operational losses.
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