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Customer Service Assistant
Kampala
• Uganda
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Azima Financial Services Limited, Britam, Deed Micro-Finance Limited, FINCA Uganda, Pearl Bank UgandaProfession (Banking, microfinance, insurance)
Industry
Seniority (Banking, microfinance, insurance)
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Banking + 2 more
Description
Selection Criteria
• A Bachelor degree.
• A minimum of five years of professional experience in administrative support, office management, or a related field, preferably in an international or multicultural environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software tools, with the ability to quickly learn new systems and technologies and leveraging AI tools.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple assignments, and meet deadlines in a fast-paced environment.
Responsibilities
• Prepare, edit, and format documents, presentations, and correspondence, ensuring accuracy, consistency, and adherence to IFC standards, using artificial intelligence (AI) tools as appropriate.
• Act as the first point of contact for internal and external inquiries, demonstrating professionalism and ensuring timely and accurate responses.
• Support the preparation and coordination of events, workshops, and conferences, including logistics, materials, and participant communication.
• Monitor and manage office supplies and resources, ensuring availability and cost-effectiveness while adhering to procurement guidelines.
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