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Relationship Manager – SME
Kampala
• Uganda
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Industry (Business, strategic management)
Seniority (Business, strategic management, Banking, microfinance, insurance)
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Banking + 2 more
Description
Requirements
Responsibilities
Card Issuing – Product Ownership & Oversight
Own the end-to-end lifecycle for Debit, Credit, Prepaid, Virtual, and Premium/Affluent cards.
Lead card materials strategy (PVC, recycled PVC, metal, contactless, tokenization, NFC wearables).
Oversee operations & governance for issuing:
Personalization/bureau performance, embossing, PIN, fulfillment SLAs.
EMV, contactless, tokenization, 3‑D Secure for CNP protection.
Card Acquiring – Product Support & Commercial Enablement
Support merchant acquiring across POS, E‑commerce, and QR:
Pricing & MDR strategies, interchange optimization, and cost recovery.
Merchant value propositions: settlements, reports, chargeback support, fraud tools..
.
E‑commerce Business Development (Primary Growth Mandate)
Build and execute E‑commerce GTM plan:
Target segments: airlines, travel, education, utilities, Fintechs, marketplaces, SaaS/billers, gov’t collections.
Create sector‑specific propositions (recurring billing, token vault, pay‑by‑link, subscriptions).
Own the sales pipeline: prospecting, solutioning with tech/vendors, pricing, commercial negotiation, contracting.
Champion developer & partner enablement:
API/SDK readiness, sandbox support, documentation, and integration playbooks.
Ecosystem partnerships (PSPs, Payment Gateways, ERP/website builders).
Vendor, Scheme & Regulatory Management
Manage card and e‑commerce vendors (bureaus, gateways, fraud tools, tokenization, CMS, switch).
Govern SLAs, pricing, and service credits; run QBRs.
Serve as key contact for Visa/Mastercard/UPI on product approvals, audits, and incentives.
Ensure BoU and Absa Group policy compliance (AML/CFT, data privacy, conduct).
Financial & Commercial Accountability
Deliver P&L outcomes across issuing and acquiring drivers:
Interchange, MDR, fee income (issuance, replacement, statements), scheme incentives.
Cost lines: plastics, personalization, scheme fees, fraud losses, dispute handling, vendor OPEX.
Build business cases and secure approvals for new products, pricing changes, and capex/opex.
Any other duties that maybe assigned to you from time to time by the Bank.
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