Required Skills, Knowledge and Experience

• Advanced education in psychology, sociology, organizational development, or related field
  
• Advanced training in facilitation, conflict resolution, or restorative justice an advantage
  
• Professional certification in counseling, coaching or mental health first aid desirable
  
• Minimum 7 years’ experience in psychosocial support, organizational psychology, or humanitarian staff care
  
• Expertise in relational practices, trust-building, or staff support systems
  
• Experience facilitating healing, conflict resolution, or restorative practices in complex organizations
  
• Proven cross-cultural experience in INGOs or comparable international organizations
  
• Fluency in English, fluency in additional languages considered an advantage
  

Relational Care System Design

• Develop frameworks and practices that strengthen trust, belonging, and relational repair
  
• Provide guidance on integrating relational well-being into policies and practices
  
• Partner with HR, Comms, and SSR to embed relational approaches in team culture and leadership development
  

Staff Support & Informal Systems Strengthening

• Support regions to sustain and adapt peer support networks
  
• Facilitate learning and skill development for staff support functions and facilitators
  
• Promote informal practices that sustain connection and community
  

Organizational Healing & Crisis Response

• Provide technical input into crisis response where relational repair is needed
  
• Support healing processes following organizational ruptures or change
  
• Collaborate with leaders to address issues of trust and institutional betrayal
  

Learning & Knowledge Management

• Document and share lessons from relational care practices
  
• Contribute to communities of practice on relational well-being and trust-building
  
• Support research and innovation in relational and peer-based systems
  
• Self-directed learning to maintain currency on industry trends, research, practices and key actors in training, communications, and staff well-being.
  

Cross-Functional Collaboration

• Collaborate with Specialists in Change, Work Design, and Mental Health on integrated approaches
  
• Partner with Risk and Emergency teams to align relational systems with resilience strategies