Requirements

• Bachelor’s degree in computer science, Software Engineering Information Technology, Electrical/Telecom Engineering or related course.
  

• Background in IT infrastructure Designs, planning and Operations.
  

Work Experience

• Strong virtualization (VMware, Hyper-V) and cloud platform experience (Azure, AWS, or local cloud).
  
• Expertise in LAN/WAN, firewalls, routing, switching, VPNs.
  
• Experience with high-availability, disaster recovery, and secure system design.
  
• Strong cybersecurity knowledge.
  
• Ability to interpret complex system architecture and translate it into robust infrastructure solutions.
  
• Excellent communication and documentation skills for both technical and non-technical stakeholders.
  
• Experience in Budget end to end management
  

• Design and Automation of processes to streamline operations.
  

• Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry.
  

• Integrate the ITSM tool with all vendors, OpCos and Service providers
  

• Ensuring that all tools meet the availability, integrity, scalability, and security requirements.
  

• Administration, configuration, deployment of all security tools in the MTN ICT Infrastructure (like Splunk, OSSEC, Trend micro, Operational tools and other security tools)
  

• Execute and oversee new tools for software upgrades and changes.
  

• Monitor and test Backoffice performance and provide performance statistics and reports.
  

• Participate in designing solutions to align to automation.
  

• Design and develop and maintaining a precise and comprehensive procedural and process documentation for end-to-end Operations in tools perspective.
  

• Serves as the first point of contact for Vendor management, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
  

• Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
  

• Planning and managing support for incident management tools and processes.
  

• Security Incident and Event Management including proactive security monitoring.