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Kampala, Uganda
The Ministry of Tourism, Wildlife and Antiquities
Kampala, Uganda
The Ministry of Tourism, Wildlife and Antiquities
Kampala, Uganda
The Ministry of Tourism, Wildlife and Antiquities
Kampala, Uganda
Private Sector Foundation Uganda
Kampala, Uganda
MuduPay
Kampala, Uganda
Premier Credit Limited
Kampala, Uganda
DFCU Bank
CLOSEDKampala, Uganda
Liberty Uganda
CLOSEDKampala, Uganda
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The Embassy of Belgium
CLOSEDKampala, Uganda
Closing: May 6, 2024
1 day remainingPublished: May 3, 2024 (3 days ago)
Education:
Work experience:
Language skills:
Contract Type:
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Requirements
• Minimum of a Bachelor’s Degree in Business and Administration.
• Client satisfaction skill is a must.
Job application procedure
To apply for any of the above positions, please submit your resume and cover letter to [email protected] with the subject line indicating the job title you are applying for by 6th May 2024.
Requirements
• Minimum of a Bachelor’s Degree in Business and Administration.
• Client satisfaction skill is a must.
Job application procedure
To apply for any of the above positions, please submit your resume and cover letter to [email protected] with the subject line indicating the job title you are applying for by 6th May 2024.
• Receiving Customers with a warm welcome.
• Receiving faulty items and getting clear and detailed information about the items from the Customers.
• Scheduling appointments for the customers and giving proper timing.
• Raising job cards for all items that are received in our Service Centre even if they are not LG items both manually and on System.
• Ensuring that diagnosis of items is done within 24hrs of receipt and repair done within 72 hrs maximum after collecting 50% deposit for repairing the item, if not covered under warranty.
• Ensuring that a daily operational report is made to capture information on how many items were collected and repaired on Google Sheets and reporting them to the Service Centre Manager and a copy of that must be submitted to the MD using the same Google Sheets.
• Calling customers to inform them to collect the repaired items and also give them a happy call to find out if their items are working properly.
• Ensure that when a customer is coming to collect his/her item, a Job Card is signed and it is the very thing used to identify his item.
• Ensure payment is done for items where orders have to be placed and those that are repaired.
• Technician Allocation and follow-up of their work and monitoring the work done and checking up with customers to that effect.
• Collection of all the Customer Satisfaction reports from the field technicians and preparing a report on the productivity of the technicians and how the customer is rating them and presenting the data as it is and presenting the data to the MD on a weekly basis, preferably every Friday.
• Keeping records of the time taken to resolve each complaint. This report should be shared with the Managing Director thrice a week.
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