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Financial Services Jobs in Uganda
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FIDO
CLOSEDHead Of Collections
Kampala, Uganda
FIDO
CLOSEDDeputy Managing Director
Kampala, Uganda
Asigma Capital
CLOSEDSystems Analyst II
Kampala, Uganda
Kyamuhunga Peoples Co-operative Savings and Credit Society Ltd (KYAPS)
CLOSEDDriver - Bushenyi
Bushenyi, Uganda
Asigma Capital
CLOSEDTechnology Advisory Associate
Kampala, Uganda
Asigma Capital
CLOSEDFinance Manager
Kampala, Uganda
Asigma Capital
CLOSEDBusiness Development Associate
Kampala, Uganda
Asigma Capital
CLOSEDAgricultural Field Liaison Officer
Kampala, Uganda
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The Microfinance Support Centre
CLOSEDHuman Resource Manager
Kampala, Uganda
Closing: Apr 18, 2024
This position has expiredPublished: Apr 6, 2024 (21 days ago)
Job Requirements
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Work experience:
Language skills:
Job Summary
Contract Type:
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Requirements
- The applicant should have relevant qualifications
- Experience managing a call center
- Familiarity with collections
- Basic level of data analytics
- Good understanding of the Ugandan market
- Worked in financial services
- Industry knowledge of credit in the consumer, MSME, and small business market
- Ability to manage a big team of call agents
- Comfortable with CRMs/Dashboards
- Worked across different regions in Uganda (Nice to have)
- Worked with group management (Nice to have)
Responsibilities
Requirements
- The applicant should have relevant qualifications
- Experience managing a call center
- Familiarity with collections
- Basic level of data analytics
- Good understanding of the Ugandan market
- Worked in financial services
- Industry knowledge of credit in the consumer, MSME, and small business market
- Ability to manage a big team of call agents
- Comfortable with CRMs/Dashboards
- Worked across different regions in Uganda (Nice to have)
- Worked with group management (Nice to have)
- Manage a team of call agents
- Develop and implement collection strategies
- Monitor and ensure KPIs are being met
- Continuously improve the collection process for greater efficiency
- Ensure that all elements of the collection process are compliant with the regulatory requirements of Uganda’s laws
- Run the legal process with customers when they are taken to court
- Manage communications with the lawyers, courts, bailiffs and customers
- Be present at court when the customer is summoned to court
- Continuously review and improve all communications across IVR, SMS, Email and call scripts
- Weekly reporting on the collections process and performance to the Head of Operations/Director of Collections
- Bi-weekly reporting on collections performance to group management
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.