Education and Experience Required:

• Bachelor’s degree in a Business-related field from a recognized institution.
  

• CMA Securities Certification: CISI certification is an added advantage.
  

• Minimum of 3 years of relevant experience in custody operations and service.
  

Accountability: Operations & Internal Business Processes (50%)

• Receive and execute client and fund manager instructions via email/SWIFT, including call-backs and signature verification.
  

• Process withdrawals, benefit payments, and fixed income investments in both primary and secondary markets.
  

• Maintain accurate safekeeping records for physical and electronic assets.
  

Accountability: Client Service (30%)

• Generate accurate client statements, transaction reports, and asset summaries.
  

• Adhere to SLAs for client instructions, queries, and service requests.
  

• Monitor and report service provider performance (e.g., sub-custodians).
  

• Support onboarding of new clients and assets into custody systems.
  

• Resolve client queries within 24 hours or as per SLA, following up until closure.
  

Accountability: Reconciliation, Reporting (10%)

• Perform daily cash and securities reconciliations with depositories and sub-custodians
  

• Investigate and clear reconciliation breaks within defined timelines
  

• Maintain secure and auditable records of all client communications and actions