Requirements

• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course
  

Work Experience

• 2 years’ experience in a call centre environment
  

• Conduct and record telephone interviews and/or face-to-face with customers, in accordance with predetermined interview protocol, data collection tools and documentation standards.
  
• Conduct literature reviews and provide summarized reports
  
• Recruit and/or interview subjects
  
• Maintain accurate records of interviews, safeguarding the confidentiality of customers, as necessary.
  
• Summarize interviews
  
• Develop or assist in the development of interview schedules; contact sampled respondents to introduce and explain research objectives and to arrange interviews, either in person or by telephone.
  
• Review and edit data to ensure completeness and accuracy of information; follow up with respondents to resolve problems or clarify data collected.
  
• Perform miscellaneous job-related duties as assigned
  
• Develop materials and methods for data collection and analysis as and when requested
  
• Perform research on market trends using credible sources.
  
• Compile research documents.