• This is an entry-level position—no prior experience required
  

• Multitasking abilities and strong organizational skills
  

• Collaboration skills and ability to work effectively in a team environment
  

• Computer literacy and comfort with technology systems
  

• Bachelor's degree or certificate in any field from a recognized university
  

• Customer service mindset with attention to detail
  

• Reliability and punctuality for early morning operations
  

• Ability to follow established procedures and policies
  

Inventory Management

• Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
  

• Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
  

• Ensuring inventory is securely stored in appropriate lockers or store areas
  

• Receiving stock from the main warehouse within expected timelines
  

Customer Service

• Assisting customers with the upgrade process during their visits to the shop
  

• Resolving customer inquiries in person and logging them in our system
  

• Escalating concerns that cannot be resolved to the responsible team
  

• Adhering to phone and customer service processes
  

• Being available at the shop/depot before 8:00 am for all working days
  

Outlet/Shop Management

• Maintaining a clean and clutter-free shop environment at all times
  

• Keeping the store/locker well-labeled based on standards
  

• Ensuring depot/shop signage is always up and clean