Administration Officer

Who You Are:

• Bachelor’s degree in Business Administration or any relevant field, at least 2 years of professional experience.
  
• Proficiency with MS Office Suite, with excellent MS Word and Excel skills
  
• Excellent interpersonal and written communication skills
  
• Excellent attention to detail
  
• Thoroughness when accomplishing tasks
  
• Systems oriented,
  
• High integrity
  
• Excellent customer service, general management and strong personality.
  

Administrative and Logistics support to staff and guests (30%)

• Prepare monthly airtime, Closed User Groups(CUG), and data schedules in a timely and accurate manner.
  
• Ensure availability and functionality of work tools (phones, laptops, MiFi devices, etc.) for all staff.
  
• Coordinate with service providers and the IT team to maintain reliable office fibre internet connectivity.
  
• Manage meal delivery services (breakfast and lunch), ensuring accuracy of orders and addressing staff feedback on vendor performance.
  
• Respond promptly to issues raised through the Admin Help Desk, providing timely resolutions.
  

Front Desk and General Office Management (30%)

• Welcome and attend to guests at the reception desk, ensuring timely assistance and a positive overall experience.
  
• Maintain cleanliness and presentation of the front office area, including the lounge, throughout the day.
  
• Monitor office access and register visitors to uphold safety, security, and protection of office property.
  
• Report suspicious activity or individuals to safeguard staff and premises.
  
• Manage office communications, including calls on the landline, mail delivery, and guest messages to staff.
  

Office Equipment and Asset Management (20%)

• Review and propose improvements to equipment management policies and train staff to ensure adherence to established guidelines.
  
• Keep the equipment tracker updated in real time, clearly recording the location and status of all items.
  
• Enforce item sign‑out and return procedures, ensuring accountability for all equipment under Admin custody.
  

Central Management of Hotel Bookings for Local Staff (20%)

• Monitor hotel booking requests submitted by staff via email to ensure compliance with organizational requirements, and take appropriate action on non-compliant requests.
  
• Maintain and update the hotel booking tracker in real time, ensuring accuracy and accessibility.
  
• Collect and provide feedback to both hotels and staff to strengthen relationships and improve service quality.
  
• Respond to inquiries from hotels and staff regarding bookings and services.