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The Embassy of Belgium
CLOSEDKampala, Uganda
Closing: May 10, 2024
3 days remainingPublished: May 6, 2024 (2 days ago)
Education:
Work experience:
Language skills:
Contract Type:
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Requirements
Conversant with use of computers
Excellent interpersonal skills
Should demonstrate both verbal and written communication (English)
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
Requirements
Conversant with use of computers
Excellent interpersonal skills
Should demonstrate both verbal and written communication (English)
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
Creating a Positive Customer Experience
Make outgoing calls to EEA customers to attain given work targets
Be empathetic and compassionate while dealing and managing customers complaints
Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
Endeavor to give all EEA customers great end to end customer experience
Relationship management to increase client retention
Always enter accurate and honest information into the EEA data systems.
Capture data of high quality that can be used to better serve our customers.
Product Knowledge
Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
Always provide accurate product information to customers
Should be able to demonstrate an in-depth understanding of the customer finance agreement
Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building
Escalate unresolved issues or questions to your immediate supervisor.
Support in building EEA conducive environment for both internal and external customers
Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience
Any other duties as may be assigned from time to time
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