Sun King
Quality Assurance and Learning Assessor, Lagos (Nigeria)
Lagos
• Nigeria
Sun King
Regional Mentor, South West (Reliever)
Lagos
• Nigeria
Sun King
Regional Mentor, South East (Reliever)
Lagos
• Nigeria
Oilserv Limited
HSE and Quality Control Manager
Umuahia
• Nigeria
Oilserv Limited
Operations and Maintenance Manager
Umuahia
• Nigeria
Baker Hughes
Supplier Quality Engineering Specialist – Oilfield Services & Equipment
Port Harcourt
• Nigeria
Closed for applications
Burn
Assembly Line Engineer
Ruiru
• Kenya
Closed for applications
Burn
Assembly Line Engineer
Ruiru
• Kenya
Closed for applications
Burn
Carbon Technical Officer
Nairobi
• Kenya
Closed for applications
Get personalised job alerts directly to your inbox!
Burn
Production Planning & Control (PPC) Manager
Ruiru
• Kenya
Closed for applications
Top cities with open vacancies
Jobs in Lagos, Jobs in Ruiru, Jobs in Umuahia, Jobs in Port Harcourt, Jobs in NairobiProfession (Energy, utilities, environment, Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Engineering, architecture,Human resources,Information technology, software development, data,Installation, maintenance, repair,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Project, program management,Sales, marketing, promotion,Skilled, manual labor,Transportation, logistics, driving,
Industry (Manufacturing, operations, quality, Mid-level)
Seniority (Manufacturing, operations, quality, Energy, utilities, environment)
© Fuzu Ltd
Sun King
Energy + 2 more
Description
You might be a strong candidate if you
- Have 2-3 years as a Quality Assessor or Call Center personnel.
- Can Comfortably Speak both Hausa and Yoruba fluently
- Have a bachelor's Degree or its equivalent in a Communication or Business related field.
- Are passionate about positively impacting the lives of rural consumers.
- Work well with others and also have great people skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening skills.
- Good with Data.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
Responsibilities
Reporting
- Create reports that reflect agents' performance.
- Report agent and team’s performance to the management.
- Provide customer insights reports to management.
Customer service team engagement
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
Data Oriented
- Assess agents’ interactions based on internal standards.
- Provide data on customer experience feedback and agent behavior.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.