· Team Leadership & Supervision – Manage and mentor solution delivery managers for high performance and standards compliance

· Project Execution Oversight – Monitor integration projects progress across the group to ensure timelines, quality, and business outcomes are met.

· Requirement Validation – Provide support to service delivery managers to validate requirements for correct sizing and feasibility.

· Process Compliance – Ensure accurate completion of documentation and adherence to governance processes.

· Cross-Functional Coordination – Work closely with PMO, Integration Engineers, and Service Delivery Managers in subsidiaries for smooth delivery.

· Customer Engagement Support – Assist in managing customer expectations, gathering requirements, and providing timely updates.

· Risk & Issue Management – Identify and resolve or escalate risks and delivery bottlenecks proactively.

· Performance Monitoring – Track team KPIs and report progress.