Calltronix Kenya Limited
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Profession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Accounting, finance, banking, insurance)
Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Manufacturing,Non-profit, social work,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Accounting, finance, banking, insurance)
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Calltronix Kenya Limited
Finance & FinTech
Description
Requirements
Education
- Bachelor's degree in Information Systems, Business Administration, or related field
Experience
- Minimum 2 years in a supervisory/managerial role within a contact centre
Skills
- Strong leadership, communication, analytical, and problem-solving abilities
- Proficiency in computer applications
- Hands-on management style
- Knowledge of contact centre best practices
Responsibilities
Operational Excellence
- Manage daily team operations and communicate campaign requirements
- Coordinate with Workforce Management on scheduling
- Ensure KPIs and quality standards are met
- Drive process improvements and oversee effective escalations
People Management
- Monitor team performance and provide coaching and feedback
- Motivate the team and administer performance reviews
- Support career development to maintain a high-performing, engaged workforce
Reporting & Collaboration
- Deliver statistical reports to management
- Support staffing and training initiatives
- Uphold workplace health and safety policies
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