- A Senior Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent's primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may as required take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office or Offices under purview to exchange information and discuss issues on resettlement cases. Some contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.
- All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
- For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Certificates and/or Licenses
- International Law;
- International Relations;
- (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job ExperienceEssential
Not specifiedDesirable
- Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications. Completion of UNHCR specific learning/training activities (e.g., PLP and RSD/Resettlement Learning Programme, resettlement anti-fraud workshop).
Functional Skills
- PR-Refugee Resettlement programs
- PR-Resettlement Anti-Fraud Policy and Procedures
- CO-Cross-cultural communication
- (Functional Skills marked with an asterisk* are essential)
Language Requirements
- For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
- For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
- For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
- All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
- As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
- This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
- Demonstrated expertise in resettlement data management (including the export and review of XML files, use of PowerBI, SQL and Dynamics CRM), reporting, monitoring trends, and statistical analysis. Essential
- Demonstrated technical proficiency in the use of PRIMES (BIMS and proGres, specifically the Resettlement module, and the Data Transfer Platform). Essential
- Relevant and recent work experience in resettlement case processing, including the application of standards, policies, and procedures described in the 2023 UNHCR Resettlement Handbook, the 2021 Best Interests Procedure Guidelines, and UNHCR guidance on registration and identity management. Essential
- Demonstrated awareness of the different resettlement case identification and processing methodologies applied in the EHAGL region. Desirable
- Demonstrated knowledge of data protection and privacy principles described in UNHCR policy and operational guidance, and familiarity with the Secure File Sharing (SFS) platform. Desirable
- Demonstrated competency in sharing knowledge and training colleagues on the use of UNHCR systems, tools and procedures for resettlement processing and data management. Desirable
Required languages (expected Overall ability is at least B2 level):
Desired languages
Operational context
Occupational Safety and Health Considerations:
Nature of Position:
Living and Working Conditions:
Skills
Additional Qualifications
- CO-Cross-cultural communication, PR-Refugee Resettlement programs, PR-Resettlement Anti-Fraud Policy and Procedures
Education
Certifications
- International Law - Other, International Relations - Other
Work Experience
Competencies
- Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Stakeholder management, Teamwork & collaboration