Duties at this level will entail: taking oral dictation; word and data processing; managing e-office; ensuring security of office records, documents and equipment; maintaining an up-to-date filing system in the office; operating office equipment; managing office protocol; handling telephone calls and appointments; and supervising office cleanliness.

For appointment to this level a candidate must have:

Diploma in Secretarial Studies from the Kenya National Examinations Council (KNEC);

Business Education Single and Group Certificates (BES & GC) from the Kenya National Examinations Council in the following subjects:
- Typewriting III (50 w.p.m.)/Computerized Document Processing III;
- Shorthand II (80 w.p.m.);
- Business English II/Communications Skills;
- Office Practice II/Office Procedures
- Secretarial Duties II;
- Commerce II;
- Office Management III/Office Administration and Management III;
- Proficiency in computer applications.

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