Responsibilities:

1. Customer Reception & Communication

• Greet customers professionally on arrival
  

• Answer calls on the official workshop number.
  

• Manage WhatsApp Business messages.
  

• Schedule drop-offs and collections
  

• Redirect customers politely to workshop processes
  

2. Job Intake & Documentation

• Open job cards.
  

• Record customer complaints exactly as stated.
  

• Capture:
  

  • vehicle details
    

  • mileage
    

  • fuel level
    

  • visible damage
    

• Take clear photos & videos at intake
  

• Explain the approval process.
  

3. Internal Coordination

• Update job status in the system.
  

• Notify management when approvals are received.
  

• Ensure no work starts without written approval.
  

• Coordinate between customer, manager, and foreman
  

4. Professional Standards

• Maintain confidentiality
  

• Keep the front desk organized and calm
  

• Follow SOPs strictly
  

• No informal promises to customers.