Key Responsibilities

Business Growth & Development (80%)

• Drive the sales of insurance products within bank branches/segments
  
• Provide customers with comprehensive insurance consultations and solutions.
  
• Monitor and analyze sales performance and adjust strategies accordingly
  
• Collaborate with management to develop and implement marketing campaigns.
  
• Ensure compliance with regulatory standards and company policies.
  
• Support the Segment/ Regional teams to ensure that insurance business is done on
  
• time, and through SBM Bancassurance Intermediary Limited
  
• Drive insurance penetration into the customers database
  
• Customer retention
  

Compliance (10%)

• Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s
  
• Ensures review and escalation if required of Sales administrative issues.
  
• Responsible for compliance with business procedure manuals
  
• Ensuring all claims are reported, tracked and resolved as per SLA by COE
  
• Ensure compliance with Snap checks process and internal audit.
  

Business fulfillment (10%)

• Ensure all premiums are collected from all sales as per laid down procedures in accordance with the insurance Act and SLAs with partner insurers
  
• Zero tolerance to non-collection
  
• Ensure all regional/segment insurance sales are placed through the centralized Bancassurance team to avoid revenue leakage
  
• Manage all aspects of premium refunds raised by sales teams
  
• Support customers by proposing credit arrangements such as IPF, Credit card
  

Knowledge: Skills and Experience required for this Role

• Sales and Marketing Skills
  
• Strong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.
  
• In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.
  
• Capability to provide training and support to bank staff and agents on selling insurance products.
  
• Ability to adapt to changing market conditions, customer preferences, and organizational priorities.
  
• Customer focus.
  
• Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.
  

Competencies required for this Role:

• A Diploma or Bachelor's degree from a reputable and recognizable university
  
• Must have a Certificate of Proficiency in Insurance
  
• At least 1 year experience in Bancassurance or Insurance Sales.
  
• Understanding of and experience with Insurance products and processes