Business Development Manager

Bachelor’s degree in Marketing or a business-related field. Professional qualification and membership to a professional body will be an added advantage.
At least 5 years of experience as a Business Development Manager, ideally with exposure to the service industry.
Familiar with the certification environment.
Strong organizational and project management skills, with close attention to detail and follow-through.
Ability to work effectively with other stakeholders. Cross-cultural experience will be of added advantage.
Proactive and well organized with the ability to work independently and collaborate effectively within a team.
High integrity, discretion, confidentiality, and professionalism when handling information.
A team player with good interpersonal skills.
Management and negotiation skills with the ability to network, generate new business and develop strong business relations.
Well-developed time management and organization skills to deliver results in a demanding environment.
Clear verbal and written communication skills.
Outstanding analytical, Project Management and interpersonal Skills.
Proficiency to speak in both English and French is preferred.

1 Formulate and contribute to the development and delivery of successful client acquisition and retention in line with the group’s strategic goals.

2 Develop a strong understanding of customers and market dynamics.

3 Identify trendsetter ideas by researching on industry-related events and publications.

4 Forecast sales targets and working in conjunction with the finance department and the certification officer in ensuring they are met.

5 Take a lead role in conducting annual customer satisfaction surveys.

6 Recommend remedial measures to the Board of Directors. Regularly taking up the role of ‘mystery assessor’ and or ‘mystery client’.

7 Act as the liaison between customers and other departments within the organization.

8 Market visibility- identify and budget for participation in key industry events e.g. AFCA, BioFach, UEBT Conference, GG Tour inter alia.

9 Overall management and disseminating information through the company’s social media platforms.

10 Develop and maintain a risk register for the marketing and business development portfolio.

11 Make follow up contact with the business pipeline developed through various business development activities.

12 Keeping tabs of the competition and collecting market intelligence.

13 In-charge of preparing proposals to respond to formal Requests for Proposals (RFPs)

14 Any other duties related to the role

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