Skills, Knowledge and Expertise

• Degree/Diploma in business management or other relevant qualification.
  
• Must have at least 4 years’ experience as a Group and Events Sales Executive in a 5 star hotel.
  
• Strong organizational skills, attention to detail, and the ability to multitask.
  
• Proficiency in Microsoft Office and office management software.
  
• Excellent communication and customer service skills.
  
• Excellent organizational skills with a willingness to take initiative and be proactive in the procurement process.
  
• Excellent communications, facilitation, and negotiation skills.
  
• Excellent writing, speaking, and reading skills in English.
  
• Ability to work in a fast-moving, fluid team setting with multiple stakeholders.
  

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups and Events Sales Manager and all sales associates.
  
• Constantly gather, understand and apply knowledge of food, beverage, and technical equipment and inter-departmental procedures to the sales and planning process with the client.
  
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
  
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
  
• Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
  
• Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
  
• Complete all reports on a timely basis as assigned by the Groups and Events Sales Manager.
  
• Maintain orderly event files recording all vital information on proper departmental forms.
  
• Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
  
• Live and achieve the Kempinski Sales Vision.
  
• Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
  
• Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
  
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
  
• Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.
  
• Focus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.
  
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.