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Director, Specialist Sales, Services Business Development - Loyalty Solutions
Nairobi
• Kenya
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MastercardProfession (Financial Services, Mid-level)
Industry (Business, strategic management, Mid-level)
Seniority (Business, strategic management, Financial Services)
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Financial Services
Director, Specialist Sales, Services Business Development - Loyalty Solutions
Description
Key Qualifications:
Education: Undergraduate degree required; MBA or relevant post graduate degree recommended.
Experience: Experience in sales, with a proven track record in selling technology solutions, ideally in loyalty programs, within Financial Services, Digital / Retail / Consumer/ B2B / sectors.
Market experience: Extensive knowledge and experience of business development within the MEA region with established network across the region
Language Proficiency: Fluency in both English is a must, with excellent communication and presentation skills in both languages.
Technical Knowledge: Strong understanding of loyalty platforms, digital technologies, marketing services, and platform implementation processes.
Complex Environment Management: Ability to navigate a multi-stakeholder environment, ensuring alignment and managing expectations from both clients and internal teams.
Consulting & Technology Experience (Preferred): A background in consulting or technology would be highly beneficial, particularly in understanding customer-facing solutions and financial services. Banking experience is a plus.
Responsibilities
Sales Strategy & Execution: Lead the sales efforts for loyalty platforms, solutions, and card benefits, with a focus on meeting and exceeding revenue targets.
Client Engagement & Relationship Management: Develop and maintain strong relationships with key decision-makers across industries, including issuers and merchants, to sell and promote our diverse range of loyalty products.
Platform & Solution Sales: Understand and articulate the technical aspects of our loyalty platforms and solutions to clients, guiding them through platform and product implementations and customer journey strategies.
Stakeholder Management: Navigate and manage complex environments with multiple stakeholders (internal and external) to ensure smooth sales processes and customer satisfaction.
Consultative Selling: Act as a trusted advisor to clients, identifying their business needs and providing tailored loyalty and card benefits solutions.
Communication Skills: Ability to simplify technical details for non-technical stakeholders and clearly explain the platform’s value.
Market Analysis & Reporting: Monitor industry trends and competitor offerings, sharing insights to help refine sales strategies.
Multi-tasking & Prioritization: Efficiently manage multiple client accounts, sales opportunities, and projects simultaneously.
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