Educational Background & Experience

• Degree in Food Science, Baking Technology, Hospitality, Culinary Arts, or related field
  
• Minimum 3 years’ experience in commercial baking, bakery operations, or FMCG bakery technical support
  
• Strong understanding of bakery ingredients, dough handling, and bakery production processes
  
• Experience working with HORECA customers, bakeries, or distributors is an added advantage
  
• Valid Driver’s License
  

Customer Engagement & Technical Support

• Conduct baking demonstrations, test bakes, and product application sessions for customers and prospects
  
• Provide technical baking support and troubleshooting to customers to improve product performance and customer satisfaction
  
• Train customers on proper product usage, recipe optimization, and baking techniques
  
• Support customers in developing new recipes and applications using Unga products
  

Sales & Business Development

• Support the commercial team in driving volume and revenue growth across HORECA and GT channels
  
• Assist in onboarding new bakery customers and expanding product penetration within existing accounts
  
• Support customer activations, exhibitions, roadshows, and promotional activities
  
• Identify customer opportunities and market trends to support category growth
  

Product Quality & Innovation

• Monitor product performance in the market and provide customer feedback to internal teams
  
• Collaborate with QA, R&D, and Production teams on product improvement initiatives
  
• Support new product launches and customer trials
  
• Ensure product consistency and adherence to quality standards during demonstrations and customer engagements
  

Training & Capability Development

• Conduct internal training for sales teams and merchandisers on bakery products and applications
  
• Develop training materials and baking guides for customers and internal teams
  
• Build customer capability through continuous engagement and practical support
  

Reporting & Market Intelligence

• Prepare reports on customer visits, demonstrations, market feedback, and competitor activities
  
• Track product performance and customer adoption trends
  
• Share actionable market intelligence with commercial and technical teams