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Oasis Outsourcing
Jr Operations Supervisor
Nairobi • Kenya
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Oasis OutsourcingProfession (Outsourcing, leasing)
Industry (Business, strategic management)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
Seniority (Business, strategic management, Outsourcing, leasing)
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Oasis Outsourcing
Outsourcing + 1 more
Description
Job Title: Junior Operations Supervisor
Location: Nairobi, Kenya
Work Type: Full-Time
Schedule: Monday to Friday, 4:00 PM – 1:00 AM (Kenya Time)
Solvo Global is looking for a Junior Operations Supervisor to lead and support a team of customer service representatives. This role focuses on ensuring high-quality service delivery, meeting performance goals, and maintaining strong team engagement.
- Supervise and support a team of agents to achieve performance targets
- Monitor team productivity, attendance, and quality standards
- Provide coaching, training, and regular feedback
- Handle team issues, conflicts, and escalations
- Ensure KPIs and SLAs are consistently met
- Bachelor’s degree (preferred)
- Previous leadership or supervisory experience
- Strong communication and interpersonal skills
- Good problem-solving and analytical skills
Responsibilities
Key Responsibilities
- Supervise and support a team of agents to achieve performance targets
- Monitor team productivity, attendance, and quality standards
- Provide coaching, training, and regular feedback
- Handle team issues, conflicts, and escalations
- Ensure KPIs and SLAs are consistently met
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