About Fuzu

Fuzu Atlas Workforce is a service line of Fuzu Oy, headquartered in Helsinki, Finland. We deliver global out-staffing services to forward-thinking businesses, connecting them with top-tier talent across data sciences, languages, technology, data annotation, and creative sectors. With strong expertise in global talent and robust support systems, Fuzu ensures seamless remote collaboration, compliance, and scalable delivery. Our fully vetted consultants are managed by Fuzu, providing high-quality work and the flexibility of global remote teams. Join us in reshaping the future of work—where borders no longer limit opportunity or excellence.

Key Responsibilities

• Lead the day-to-day operations of the Pinnacle Resourcing Team, ensuring timely execution of all post-onboarding activities.
  

• Support the Pinnacle Project Manager in executing BAU operations, governance initiatives, escalations, workforce planning activities, and other strategic priorities.
  

• Track resource-to-program allocations and proactively identify discrepancies or operational risks.
  

• Coordinate cross-functional activities to ensure blockers are resolved quickly and operational SLAs are consistently met.
  

• Own the accuracy and integrity of workforce data across all systems and trackers.
  

• Perform regular audits and quality assurance checks to identify inconsistencies and drive corrective actions.
  

• Maintain operational dashboards, reporting logs, and documentation to support decision-making.
  

• Allocate work effectively across the team based on priorities and capacity.
  

• Monitor team productivity, workload distribution, and operational metrics.
  

• Conduct regular 1:1s focused on coaching, performance, development, and career growth.
  

• Foster a culture of accountability, continuous learning, and operational excellence.
  

• Serve as the primary operational point of contact for Program Managers regarding post-onboarding activities.
  

• Provide regular updates on operational health, risks, escalations, and progress against key metrics.
  

• Build trusted relationships across cross-functional teams while confidently challenging decisions when required to drive the best operational outcomes.
  

• Identify recurring operational pain points and recommend scalable process improvements.
  

• Partner with Program Managers to standardize workflows, improve governance, and automate manual processes where possible.
  

• Drive root cause analyses for operational issues and implement sustainable solutions.
  

• Proactively identify risks before they impact operations.
  

• Manage escalations end-to-end by coordinating with relevant stakeholders and driving timely resolution.
  

• Present data-backed recommendations, mitigation plans, and alternative solutions to leadership when challenges arise.
  

• Strong operational ownership with the ability to independently drive initiatives from problem identification through execution.
  

• Excellent written and verbal communication skills with experience presenting to senior stakeholders.
  

• Excellent analytical and problem-solving skills with a data-driven approach to decision making.
  

• Demonstrated servant leadership with the ability to coach, motivate, and develop high-performing
  

  teams.
  

• Strong stakeholder management skills with the confidence to influence without authority and appropriately challenge decisions.
  

• Exceptional organizational skills with the ability to prioritize multiple competing initiatives in a fast-paced environment.
  

• Continuous improvement mindset with a passion for simplifying processes and driving operational efficiency.
  

• Proven experience of 3-5 years leading operational or program management teams in a fast-paced environment.
  

• Demonstrated success managing multiple cross-functional stakeholders while driving accountability and execution.
  

• Strong analytical skills with experience working with large datasets, reporting, and data quality management.
  

• Experience managing team performance through coaching, regular feedback, and performance metrics.
  

• Proven ability to manage projects end-to-end, balancing multiple priorities while consistently delivering results.
  

• Comfortable using data to influence decisions and communicate effectively with senior leadership.
  

• Experience with workforce management, hiring operations, resource planning, or PMO functions is preferred.
  

• Proficiency with project management platforms, reporting tools, spreadsheets, and operational workflow systems.
  

Your Career Path at Fuzu

At Fuzu, your career development is a top priority. As a Operations Team Manager, you will have opportunities to advance into senior leadership roles, strategic positions in quality assurance, or specialised AI project leadership capacities. We provide continuous professional development, leadership training, and comprehensive support to help you forge a rewarding career trajectory aligned with your skills and aspirations.