Ensure availability and reliability of the Hardware, CCTV, printers & UPS systems within HQ, commissary/branches
Support operations of all Commissary Systems, Commissary Network/Internet, and connectivity from commissary to the branches.
Provide end user support, which involves sorting out computer hardware, software and network problems.
Corrective and preventive maintenance on workstations and other IT equipment.
Desktop hardware upgrade planning and participation in new store projects/ systems rollouts.
Maintain an inventory of I.T. equipment under one’s jurisdiction.
Network support in the form of installation and customization of network equipment.
Perform network troubleshooting to isolate and diagnose common Printer & cabling problems
Provide regular reports on various key aspects of application, network & system availability.
Provide and schedule hardware maintenance plans for computers, peripherals & printers and provide Hardware support of cabling on day-to-day administration.
Troubleshoot Cabling issues and provide regular reports & statistics of branch requirements /needs.
Ensure that all calls/incidents logged into Helpdesk are addressed within agreed on SLA response time.
To perform any other duties as may be assigned by the head of department.

Academic/Professional Qualifications

B.Sc./Diploma in Electronics/ Computer Science or other Computer related field from a recognized University
Possess A+, N+ OR MCT/MCITP certification
Hardware and Software troubleshooting skills.

Functional Skills

Experience in, 2003 /2008 server platforms, Active Directory, Microsoft Windows XP Environment.
Skills in Troubleshooting Hardware, POS, Cabling & printers.
Working knowledge and experience with WAN, LAN, Cabling, Hardware troubleshooting, operating systems and EPOS support.

Experience

2 years in experience computer hardware and system software in an environment with remote sites.

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Entry and Basic-level Information technology, software development, data jobs in Ruiru, Kenya