Provide executive sponsorship and governance of the organization's infrastructure strategy and investment roadmap.
Approve major data centre investment decisions, hardware refresh programmes, and network architecture changes.
Ensure the on-premise estate is rationalized and optimized in line with the organization's cloud-first strategy and long-term infrastructure direction.

Domain and Security Governance

Provide governance oversight of the organization's domain portfolio, security programme, and certificate management framework.
Approve material changes to domain security policy or strategy, ensuring alignment with the organization's broader information security and brand protection obligations.

SaaS and Vendor Strategy

Set the strategic approach to SaaS platform governance, vendor management, and application portfolio rationalization.
Approve major SaaS procurement decisions and strategic vendor contracts.
Hold the function accountable for SaaS SLA adherence, quality assurance standards, and end-user experience.

Disaster Recovery And Business Continuity

Hold ultimate accountability for the organization's IT disaster recovery and business continuity posture.
Approve DR/BCP strategy, RTO/RPO targets, and material changes to recovery architecture.
Sponsor investments required to uplift recovery capability in line with organizational risk appetite.

Governance, Risk, and Compliance

Establish the governance, risk, and compliance framework for IT Operations and Automation.
Ensure effective enterprise-wide risk treatment, regulatory adherence, and audit readiness.
Set the compliance culture and accountability standards for the function.

Innovation and Technology Vision

Set the innovation vision and culture for the entire IT Operations and Automation function.
Champion the exploration and adoption of emerging technologies, including AIOps, intelligent automation, and cloud-native capabilities.
Create the conditions for innovation by establishing clear pathways from idea to implementation, and measure and report on innovation outcomes.

People Leadership

Lead and develop the IT Operations and Automation function at the most senior level, directly managing Technology Operations Managers.
Define the people strategy, workforce plan, and capability development roadmap for the function.
Set the culture, values, and leadership standards for the function, and develop the next generation of technology leaders through mentorship and structured development.

Requirements

Must-have skills (required)

Extensive senior leadership experience in IT operations, infrastructure, or technology operations, including P&L and budget ownership.
Proven track record setting technology strategy and investment roadmaps at an organizational level.
Deep expertise in infrastructure, cloud platforms, disaster recovery, and business continuity planning.
Strong governance, risk, and compliance experience, with a track record of ensuring regulatory adherence and audit readiness.
Experience managing strategic vendor relationships and major technology procurement decisions.
Strong people leadership experience, with a track record developing senior managers and building organizational capability.
Excellent stakeholder management skills, able to present financial and technology performance to board and executive audiences.
Strategic mindset, able to align technology investment with business objectives.

Academic and Professional Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree a plus.
10+ years of experience in IT operations or infrastructure, including 3+ years in a senior leadership role.

Recruit better talent faster - on your own or with our support.

Job search tips from Fuzu

Selected articles on cover letters, CV structure, and interview preparation.

Information technology, software development, data jobs in Juja, Kenya