The ICT Specialist is responsible for delivering ICT services while driving digital innovation, data analytics, automation, and emerging technology initiatives.

The role contributes to the design, implementation, and support of Business Intelligence solutions, Artificial Intelligence initiatives, automation projects and data analytics capabilities that support operational and strategic objectives across the Region.

The incumbent identifies opportunities to leverage technology to improve efficiency, user experience, and organizational resilience, while also providing technical ICT support and ensuring the reliability of ICT systems and services. The position serves as a key link between ICT operations and innovation, translating operational needs into practical, technology-enabled solutions that support both strategic and humanitarian objectives.

• Independently installs, maintains, repairs and monitors ICT equipment;

• Provide Level 1 and Level 2 technical support, resolving incidents and escalating issues as required;

• Ensure the availability, reliability, and optimal performance of ICT systems and services;

• Deliver ICT briefings, user training, and technical guidance to staff and colleagues;

• Prepare helpdesk reports and monitor service performance;

• Maintain accurate ICT inventories, conduct regular stock checks, and ensure adequate equipment and supply levels;

• Develop and update technical documentation, procedures, and installation records;

• Identify opportunities to leverage Artificial Intelligence (AI), Machine Learning, Data Analytics, Automation, and Internet of things (IoT) technologies to enhance operational efficiency;

• Design, develop, and maintain dashboards, data pipelines, analytical tools, and business intelligence solutions;

• Develop automation solutions using Power Automate, n8n, APIs, scripting, and related technologies;

• Build prototypes, proofs of concept, and pilot projects to address operational and humanitarian challenges;

• Design and support IoT solutions for telecommunications, logistics, facilities, security, and operational monitoring;

• Translate operational needs into practical technology-enabled solutions;

• Build partnerships with universities, innovation hubs, and technology communities to foster innovation;

• Provide training, coaching, and technical support on AI, automation, analytics, and digital transformation initiatives.