Qualifications

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Systems, Electrical Engineering, or a related
  
• technology discipline from a recognized institution
  
• Master’s degree in Business Administration (MBA), Technology Management, Digital Transformation, Information Systems, or a related field is preferred
  
• Minimum of 10–12 years’ progressive experience in systems integration, enterprise platforms, large-scale ICT program delivery, or digital transformation within telecommunications, technology, or enterprise solution environments
  
• Proven experience delivering complex multivendor enterprise transformation programs involving hyperscalers, OEMs, system integrators, and software platforms
  
• Strong knowledge of enterprise architecture frameworks, API ecosystems, cloud platforms, and platform interoperability standards
  
• Demonstrated experience designing and integrating enterprise solutions across domains such as cloud, cybersecurity, IoT, digital platforms, data analytics, and enterprise applications
  
• Professional certification in program or project management such as PMP, PRINCE2, MSP, or equivalent
  
• Certification in enterprise architecture frameworks such as TOGAF or equivalent is highly desirable
  
• Cloud platform certifications (e.g., AWS, Microsoft Azure, Google Cloud) and/or Cybersecurity certifications such as CISSP or
  
• CISM are advantageous
  

The Lead - Systems Integration & Enterprise Platforms is strategically accountable for:

• Complex Program Delivery & Governance: Lead end-to-end governance, program controls, and multi
  
• stakeholder coordination for large enterprise and public sector transformation programs.
  
• Multi-Vendor Systems Integration: Architect and oversee integration across Safaricom platforms, hyperscalers, OEMs, ISVs, and system integrators to deliver unified enterprise-grade solutions.
  
• Industry Platform Design & Scaling: Drive the creation, evolution, and scaling of sector-specific digital platforms such as Digital Health, Agri-Tech, Smart City, and others aligned to national priorities.
  
• Sector-Wide Digitization Programs: Lead the design and delivery of digitization initiatives for government and regulated industries, ensuring alignment with national digital transformation agendas.
  
• Platform Architecture & Interoperability: Ensure technical interoperability, API orchestration, data exchange standards, cybersecurity compliance, and system resilience across integrated ecosystem solutions.
  
• Delivery Risk & Assurance: Manage delivery risks including scope, compliance, vendor performance, and financial exposure to ensure on-time, on-budget delivery.
  
• Ecosystem & Partner Orchestration: Coordinate ecosystem partners for solution alignment, SLA delivery, technical quality, and accountability across all integration touchpoints.
  
• Commercial Alignment & Revenue Realization: Partner with Sales and Commercial functions to ensure program profitability, margin protection, and sustainable revenue realization.
  
• People Leadership: Lead a multidisciplinary team of solution architects, program managers, and integration engineers, fostering technical excellence and delivery discipline.
  
• Key accountabilities and decision ownership:
  
• Complex Program Delivery & Governance
  
• Lead end-to-end governance and structured delivery oversight for large-scale enterprise and public sector transformation programs.
  
• Establish structured program governance frameworks including delivery milestones, escalation protocols, and decision forums for complex enterprise programs.
  
• Oversee end-to-end execution of large, multistakeholder transformation programs ensuring alignment with contractual obligations, service standards, and regulatory requirements.
  
• Coordinate internal and external stakeholders across sales, technology, vendors, and ecosystem partners to ensure seamless program execution.
  
• Drive program performance management through defined delivery KPIs, risk registers, and executive reporting to ensure transparency and accountability.
  
• Ensure program outcomes meet enterprise-grade service expectations including performance, reliability, security, and scalability.
  
• Multi-Vendor Systems Integration
  
• Architect and oversee integration across Safaricom platforms and external technology ecosystems to deliver unified enterprise-grade solutions.
  
• Define integration architecture frameworks enabling seamless interoperability between Safaricom platforms, hyperscalers, OEM technologies, ISVs, and third-party systems.
  
• Lead multi-vendor integration strategy and coordination across complex enterprise engagements involving diverse technology partners.
  
• Ensure standardized integration patterns, APIs, and architecture principles are applied across enterprise transformation programs.
  
• Govern vendor integration performance, ensuring technical compatibility, compliance with architecture standards, and solution quality.
  
• Enable scalable integration capabilities that support repeatable enterprise solution deployment across multiple sectors.
  
• Industry Platform Design & Scaling
  
• Drive the development and scaling of industry digital platforms aligned to priority economic sectors.
  
• Define architecture and solution frameworks for industry platforms including Digital Health, AgriTech, Smart Cities, and sector-specific digital ecosystems.
  
• Lead the evolution of platform capabilities to support scalable enterprise adoption and integration across multiple public and private sector use cases.
  
• Translate sector-specific needs into platform roadmaps and modular architecture models that support rapid deployment and innovation.
  
• Ensure platforms are designed with enterprisegrade standards for security, performance, interoperability, and data governance.
  
• Drive platform scalability and adoption across sectors by aligning technology capabilities with industry transformation needs
  
• Sector-Wide Digitization Programs
  
• Lead large-scale digitization initiatives for government and regulated industries aligned with national digital transformation agendas.
  
• Design and deliver sector-wide digital transformation programs supporting national priorities across government and regulated industries.
  
• Collaborate with public sector institutions and industry stakeholders to define digitization roadmaps and transformation initiatives.
  
• Ensure enterprise transformation programs align with regulatory frameworks, policy requirements, and national digital strategies.
  
• Provide technical and integration leadership across complex multi-agency programs requiring cross-sector collaboration.
  
• Enable Safaricom’s positioning as a trusted digital transformation partner supporting national development initiatives.
  
• Platform Architecture & Interoperability
  
• Ensure robust architecture governance and interoperability across enterprise digital platforms and ecosystem solutions.
  
• Define enterprise integration architecture standards supporting interoperability across platforms, applications, and partner ecosystems.
  
• Oversee API orchestration frameworks enabling secure and scalable data exchange between systems and partner platforms.
  
• Ensure cybersecurity, data protection, and regulatory compliance standards are embedded across platform architectures.
  
• Govern technical resilience including system redundancy, performance optimization, and platform reliability standards.
  
• Establish architecture review and governance processes ensuring alignment with enterprise technology standards and best practices.
  
• Delivery Risk & Assurance
  
• Manage delivery risks and program assurance mechanisms to safeguard enterprise transformation outcomes.
  
• Identify and manage delivery risks including scope creep, compliance exposure, vendor performance risks, and financial implications.
  
• Establish program assurance frameworks ensuring delivery milestones, quality standards, and contractual obligations are consistently met.
  
• •Monitor vendor and partner delivery performance against agreed service levels and contractual commitments.
  
• Implement structured risk mitigation strategies to address technical, operational, and commercial delivery risks.
  
• Ensure delivery governance processes maintain transparency across program status, risks, and financial exposure.
  
• Ecosystem & Partner Orchestration
  
• Coordinate ecosystem partners to ensure integrated delivery and technical alignment across enterprise solutions.
  
• Lead collaboration with ecosystem partners including hyperscalers, OEMs, ISVs, and system integrators to ensure seamless solution delivery.
  
• Establish governance frameworks for partner engagement, technical collaboration, and delivery accountability.
  
• Align partner capabilities with Safaricom enterprise platform architecture and integration standards.
  
• Ensure partner delivery performance meets defined technical quality, reliability, and service level expectations.
  
• Facilitate cross-ecosystem collaboration to support complex enterprise transformation programs.
  
• Commercial Alignment & Revenue Realization
  
• Ensure enterprise programs deliver sustainable commercial outcomes aligned with Safaricom’s growth ambitions.
  
• Partner with Enterprise Sales and Commercial Excellence to align program architecture with commercial proposals and customer requirements.
  
• Support bid structuring and opportunity shaping for large enterprise and public sector transformation programs.
  
• Ensure program delivery models support sustainable revenue realization and margin protection across enterprise engagements.
  
• Monitor commercial performance of enterprise programs including cost structures, vendor commitments, and financial exposure.
  
• Enable scalable delivery frameworks that support repeatable revenue generation from enterprise platform solutions.
  
• People Leadership
  
• Lead a multidisciplinary team responsible for enterprise integration architecture and program delivery excellence.
  
• Provide leadership and direction to a team of architects, program managers, and integration specialists responsible for enterprise platform delivery.
  
• Foster a culture of technical excellence, innovation, and disciplined program execution across the team.
  
• Develop organizational capability in enterprise integration, platform architecture, and transformation program management.
  
• Build strong cross-functional collaboration across technology, commercial, and operational teams.
  
• Ensure effective talent development, succession planning, and performance management within the function.
  
• Anchored on Safaricom’s purpose of transforming lives, the role enables large-scale digital transformation initiatives that drive economic growth, sector modernization, and improved service delivery across Kenya’s public and private sectors.