Requirements:

Must have:

• At least 2 years of hands-on experience in a Networking or Network Security role (e.g., IT Networking, IT support, Network Security Engineer, Network Engineer, Application Support, or similar).
  
• CCNA or similar certification (e.g. CompTIA, Huawei, etc.).
  
• Strong understanding of networking fundamentals, gained through university and/or professional experience (incl TCP/IP, HTTP, browser–server communication, firewall/security policies).
  
• Experience working with firewall policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point.
  
• Ability to communicate clearly and confidently, as this is a client-facing role.
  
• Ability to learn quickly and take initiative.
  
• You enjoy both technical problem-solving and working with people.
  

Nice to have:

• Hands-on experience with Linux (setup, configuration, basic administration) and familiarity with Windows.
  
• Experience with at least one cloud platform (AWS, Azure, or GCP).
  
• Basic experience with Docker and Kubernetes (Pods, Services, Ingress).
  
• Understanding of web technologies (HTML, CSS, JavaScript).
  
• Awareness of common web vulnerabilities (e.g., XSS, SQL injection, and authentication issues).
  
• Familiarity with network analysis tools (e.g., Wireshark, Fiddler).
  
• Experience working with APIs (e.g., REST or GraphQL).
  
• Scripting experience (Python and/or Bash).
  

Location:

• This is a full-time, remote role based in Kenya.
  

• Install and configure network security software for new clients and support deployments across cloud and on-prem environments.
  
• Manage demo environments and support customer onboarding and early usage.
  
• Troubleshoot customer issues end-to-end, including remote debugging and log analysis.
  
• Participate in customer calls to guide setup, resolve issues, and ensure successful adoption.
  
• Collaborate with cross-functional teams internally (Sales, Product, Delivery, Engineering).
  
• Document, escalate, and track issues to resolution.
  
• Contribute to internal knowledge and customer-facing technical content.