Knowledge and Skills Required:

The job holder must possess;

• A Bachelor’s Degree in IT/Computer Science, Software Engineering or equivalent from a recognized university.
  
• A minimum of three (3) years working experience in IT.
  
• Professional Certification in Microsoft Certified: Dynamics 365 Business Central.
  
• Functional Consultant Associate, MCSA, CCNA, CISSP, CISA, CEH, ITIL, PRINCE or any other relevant IT professional certifications.
  
• Practical knowledge of servers, infrastructure, networking, database administration and Information Technology Infrastructure Library (ITIL).
  
• Understanding of the Scheme’s business and operational processes including potential sources of cybersecurity risks.
  
• Excellent communication & interpersonal skills.
  
• Thorough understanding of social media and web analytics.
  
• Excellent organizational and multi-tasking skills.
  
• Ability to work independently with minimum supervision.
  

Operational Roles and Responsibilities

• Work with the Senior ICT Officer to develop plans for improving information security.
  
• Creating information security strategies, both short-term and long-range, in support of the Scheme’s goals.
  
• Implement the IT strategy.
  
• Conduct a continuous assessment of current IT security practices and systems and identify areas for improvement.
  
• Run periodic security audits and risk assessments.
  
• Deliver new security technology approaches and implementing next-generation solutions.
  
• Carry out technical vulnerability assessments of IT systems and processes.
  
• Identify potential vulnerabilities and make recommendations to control any risks identified and ensure they are implemented.
  
• Respond rapidly and effectively to IT security incidents, managing them in a professional manner including computer forensics for evidence gathering and page preservation.
  
• Coordinate of regular Information Security Reviews in the Scheme and conducting.
  
• Assessment of departmental systems, processes and infrastructure and making recommendations to minimize risks identified.
  
• Work closely with the Senior ICT and Database Officer to ensure that the Scheme’s policies and procedures for Information Security are effectively are adhered to.
  
• Ensure the Scheme’s website and social media platforms are up to date.
  
• Provide high-quality Information Security guidance documentation and training.
  
• Liaise with external security agencies where required and ensure that any information requested is provided on a timely and secure basis.
  
• Keep up to date with security trends, threats and control measures.
  
• Liaise with Cyber Crime Unit in the National Police service when the need arises.
  
• Promote security awareness by developing and implementing a security awareness and training programme.
  
• Investigate suspected and actual security incidents in accordance with the security incident management standard, produce reports with recommendations and ensure any remedial action is taken.
  
• Collaborate with internal stakeholders to develop relationships to help promote and improve information security and provide security advice on procurements, projects and new initiatives as required.
  
• Provide input to the wider development of the information governance strategy and business planning process.
  
• Maintain currency with emerging security trends, risks, new guidance or standards (internal and external) and security-enhancing technologies other responsibilities.
  
• Ensure installation of servers and systems are done as per required ICT standards, policies and procedures.
  
• Liaise with ICT service providers to ensure deliverables are achieved as required and that all ICT licenses are up to date and valid.
  
• Provide first- and second-line functional support for the ERP system by assisting users across departments, resolving system issues and escalating complex incidents to vendors while ensuring timely resolution in line with SLAs.
  
• Support ERP system optimization by assisting in configuration, managing user access, conducting user training, and gathering user requirements to recommend enhancements and improve business processes.
  

Key Result Areas:

The job holder’s accountability areas are outlined as follows;

• ICT Risk mitigation
  
• Submission of accurate, timely and relevant reports
  
• Continuous process improvement of services through efficient working
  
• Enforcement of relevant guidelines, rules and regulations
  
• Ensure customer satisfaction for the consumers of the services offered by the department
  
• Efficient execution of work processes as assigned