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Absa Group Ltd, EVOLVHR SOLUTIONS LIMITED, HF Group, KCB Group, Mogo Kenya LimitedProfession (Banking, microfinance, insurance)
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Industry (Information technology, software development, data)
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Seniority (Information technology, software development, data, Banking, microfinance, insurance)
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Mogo Kenya Limited
Banking + 2 more
Description
Qualifications
- Minimum 1–2 years of hands-on experience in prompt engineering, conversational-AI / chatbot design, NLP, or a closely related role. Candidates with strong, demonstrable project work and shorter formal tenure may be considered.
- Demonstrated experience designing and deploying prompts or dialogue flows for production LLM or voice-bot systems — not solely experimental or academic work.
- Track record of tuning and evaluating prompts against measurable KPIs and running structured A/B tests to improve real-world outcomes.
- Prior exposure to contact-centre, telephony, or IVR environments, ideally in collections, customer service, or financial services.
- Experience in or alongside debt collections, lending, fintech, BPO, or banking operations is a strong advantage.
- Experience collaborating with cross-functional teams (IT, strategy, operations) and managing third-party AI / voice-vendor relationships is desirable.
- Experience producing English- and Swahili-language conversational content for a Kenyan or East African customer base is highly desirable.
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