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Seniority (Computers, software development and services)
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West Indian Ocean Cable Company ( WIOCC)
Computers + 1 more
Description
Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment.
Minimum Qualifications:
- Bachelor's degree in Engineering or related field
- CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)
- Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS
- Strong communication and interpersonal skills
- Valid driver’s license
Responsibilities
- 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
- Proactive monitoring of equipment and facilities
- Assist network installation, testing and commissioning, bringing into service, integration
- Cross connects and jumping
- Assist to maintain records, inventory and spares
- Assist to receive equipment, bench test, storage and RMA return handling
- Assist with incident and problem resolution as directed by NOC / TAC
- Provide Service Desk cover as required
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and projects as requested by the Programme Manager
- Drive company vehicles as required
- Adhere to all company policies and procedures
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