Qualifications & Requirements

• Minimum education: Diploma in Hospitality management or Front office operations.
  
• Previous experience in a similar role is an added advantage.
  
• Basic computer skills MS Office, POS systems. (OPERA & MICROS)
  
• Strong communication and interpersonal skills.
  
• Foreign language speaking will be an added advantage.
  
• Good numerical and cash-handling skills.
  
• Professional appearance and attitude.
  
• Ability to multitask and work under pressure.
  

Key Competencies

• Customer service excellence.
  
• Attention to detail.
  
• Honesty and integrity.
  
• Time management and organization.
  
• Problem-solving skills.
  

• Front Desk / Reception Duties:
  
• Greet and welcome clients and visitors in a professional and friendly manner.
  
• Answer, screen, and direct incoming phone calls.
  
• Handle customer inquiries and provide accurate information.
  
• Maintain a clean and organized reception area.
  
• Manage appointments, bookings, or reservations. (if applicable)
  
• Receive and sort incoming mail and calls.
  
• Cashier Duties:
  
• Process customer transactions (cash, card, mobile payments, etc.) accurately.
  
• Issue receipts and change where necessary.
  
• Balance cash register at the beginning and end of shifts.
  
• Maintain proper records of transactions.
  
• Handle billing queries and resolve payment issues.