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Accor, Influx. Inc, LUMO Community Wildlife Conservancy, Oasis Outsourcing, Sun KingProfession (Entry and Basic-level)
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Industry (Customer support, client care, Entry and Basic-level)
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Seniority (Customer support, client care)
© Fuzu Ltd
M-Gas
Energy + 2 more
Description
Requirements
- Good communication skills on the telephone and in-person
- Friendly and helpful interpersonal style
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Attention to detail.
- Fluent in English and Kiswahili
- Experience working with customer support
- High school diploma, general education degree or equivalent
Responsibilities
- Respond to customer enquires in person, by phone and online helpfully and promptly.
- Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
- Maintain record of customer communications in CRM and other systems
- Acknowledge and resolve customer complaints.
- Process orders, customer applications, and requests.
- Maintain customer records.
- Compile and distribute daily reports on customer products and credit usage.
- Perform customer follow up to ensure that they are enjoying the product.
- Identify and report computers system incidents to the technical team and the relevant managers.
- Make recommendations to improve customer service and business processes and systems.
- Prepare schedules for customer visits by technicians and sales representatives as required.
- M-Gas offers 24-hour customer service. Agents are expected to work agreed shifts.
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