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Tatu City
Lead Waiter (Office & VIP Service)
Nairobi
• Kenya
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Seniority (Customer support, client care, Real estate)
© Fuzu Ltd 2026
Tatu City
Real estate
Description
Requirements
- Excellent customer service and interpersonal skills.
- Professional grooming and presentation.
- Strong attention to detail and organization.
- Ability to work discreetly and maintain confidentiality.
- Good communication skills.
- Ability to work under pressure and handle multiple service requests efficiently.
- Team leadership and coordination skills.
Responsibilities
- Provide professional food and beverage service within the office environment.
- Ensure timely and courteous service to management and all VIP guests visiting the office.
- Prepare and serve tea, coffee, meals, and refreshments during meetings.
- Set up meeting rooms with the necessary refreshments and ensure proper table presentation.
- Maintain cleanliness, organization, and hygiene standards in pantry and service areas.
- Coordinate with kitchen or catering teams to ensure timely preparation and delivery of meals.
- Ensure that VIP service is handled with discretion, professionalism, and attention to detail.
- Supervise and guide other wait staff when necessary to maintain high service standards.
- Monitor pantry supplies and ensure adequate stock of beverages, snacks, and serving materials.
- Ensure proper handling and maintenance of service equipment and utensils.
- Assist with hospitality arrangements during corporate functions and special events.
- Uphold confidentiality and professionalism when serving senior management and VIP guests.
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