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About Fuzu

Careers at Fuzu

Customer Service Officer – Ultimate Banking (Rehani)

HF Group

Nairobi,Kenya

Closing: May 4, 2024

3 days remaining

Published: Apr 30, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Key Competencies and Skills

Technical competencies:      

Excellent Communication Skills
Customer Service skills
IT Skills
Product knowledge
Computer skills
Ability to maintain strong relationships with customers

General competencies:  

 Interpersonal skills
Team Player
Listening skills
Empathetic
Professional
Problem-solving Skills.
Empathetic

Minimum Qualifications, Knowledge and Experience

Education: Bachelor’s Degree in a business-related field
Experience: 4 year’s banking experience

Responsibilities

Key Competencies and Skills

Technical competencies:      

Excellent Communication Skills
Customer Service skills
IT Skills
Product knowledge
Computer skills
Ability to maintain strong relationships with customers

General competencies:  

 Interpersonal skills
Team Player
Listening skills
Empathetic
Professional
Problem-solving Skills.
Empathetic

Minimum Qualifications, Knowledge and Experience

Education: Bachelor’s Degree in a business-related field
Experience: 4 year’s banking experience

To manage the day to day operations of the Ultimate Banking Lounges.
To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
To Issue account fulfilment tools and maintain records to ensure safe custody and timely delivery to customers
To support the Ultimate Banking Relationship Managers with account opening, loan processing and handling customer queries
Educate clients on the features and benefits of all products
Cross-sell products to clients based on the needs 
Assist clients to complete paperwork and requirements to take up new products 
Notify client about deposit renewals
Invite clients for Exclusive events 
Inform clients about new products/services/ lifestyle offers 
Make courtesy calls to clients

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