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Africa Customer Manager

Closing: Apr 15, 2024

This position has expired

Published: Apr 3, 2024 (17 days ago)

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Job Summary

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The Africa Customer Manager is responsible for co ordinating all Customer service (OTC) operations across the region, meeting market requirements and ensuring clear standard performance management analytics in each country and practices that trend to leading performance.

About You

  • We’re looking for someone who can work well within a team as well as the ability to make effective decisions and thrive in situations where they can solve problems.  
  • You’ll be able to push forward your own ideas about improvements to current approaches and appraise new opportunities. You’ll have the drive to make a positive difference to manufacturing excellence and show your excellent communication skills. 
  • You’ll have demonstrable knowledge of Health and Safety legislation and environmental risk principles.
  • You’re going to be responsible for automated production recording and management reporting systems and so you’ll have proven IT skills 
  • Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
  • We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
  • Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 


Responsibilities
The Africa Customer Manager is responsible for co ordinating all Customer service (OTC) operations across the region, meeting market requirements and ensuring clear standard performance management analytics in each country and practices that trend to leading performance.

About You

  • We’re looking for someone who can work well within a team as well as the ability to make effective decisions and thrive in situations where they can solve problems.  
  • You’ll be able to push forward your own ideas about improvements to current approaches and appraise new opportunities. You’ll have the drive to make a positive difference to manufacturing excellence and show your excellent communication skills. 
  • You’ll have demonstrable knowledge of Health and Safety legislation and environmental risk principles.
  • You’re going to be responsible for automated production recording and management reporting systems and so you’ll have proven IT skills 
  • Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
  • We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
  • Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 


Accountabilities

  • Provide detailed Daily/weekly/monthly Service KPI data, including reconciliation to category team tracking projects.
  • Provide expert customer collaboration knowledge understanding (processes and technology) to match regional/market dynamics.
  • Leading customer analytics by matching market requirements with Diageo global initiatives.
  • Develop a synergistic relationship with PLAN and SOURCE and MAKE in market to ensure delivery of overall supply excellence.
  • Lead and Drive all customer initiatives within the region


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