Customer support, client care Jobs in Kenya

1 jobs found

Mars

Maua Customer Development Representative

Nairobi Kenya
Sidel

Customer Care Manager

Nairobi Kenya
Closed for applications
Louis Dreyfus Company

Assistant Liquorer Cupping/Coffee Roaster

Nairobi Kenya
Closed for applications

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Henkel

Customer Excellence and Logistics Specialist

Nairobi Kenya
Closed for applications
Mars

Manufacturing

Maua Customer Development Representative

Job details

Contract Type

Description

What are we looking for?

  • A university degree, preferably in Entrepreneurship, Sustainability, or Business Management.
  • A minimum of 5 years’ experience with a proven track record in managing livelihood improvement projects within the private sector or NGOs.
  • You must be passionate about driving economic growth for underserved populations and comfortable working in slums and other remote areas of the country.
  • Knowledge and experience in distribution, community outreach programs, and people management.
  • Excellent oral and written communication skills, with working knowledge of Kiswahili being essential.
  • Someone who is comfortable working within an agile, startup-like business context.


Responsibilities
  • Recruit, train, and retain a network of micro-entrepreneurs (Uplifters, Hawkers, and Stockpoints) in hard-to-reach communities.
  • Identify and develop new areas for geographical expansion, including creating rollout plans and routes.
  • Deliver on sales volume targets and collaborate with internal teams to ensure stock availability and execute operational plans.
  • Conduct training and development for entrepreneurs through the MAUA Academy, mentorship, and other capacity-building programs.
  • Manage local operations, including budgeting, reporting on performance metrics, and representing the Maua Business in local forums and stakeholder meetings.
  • Collect and encode data to support the measurement and evaluation of the Maua program, including tracking non-financial performance metrics.


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