Aftersales Intern- Tatu City

Have relevant work experience
Possess a bachelor’s degree or its equivalent is required.
Are tech-savvy with a strong comprehension of customer assistance tools and technologies
Have the ability to establish and maintain effective relationships with different stakeholders.
Are familiar with operational tools such as Google Sheets, Excel, PowerPoint, and Google Slides.
Possess excellent customer management skills
Are an excellent communicator and have good people relations skills
Demonstrate strong analytical skills and attention to detail
Are experienced with data recording and analysis.
Have the ability to work alone and as part of a team
Are proactive, eager to learn, and able to manage multiple tasks effectively.

Provide exceptional assistance to partnership customers, addressing inquiries and resolving issues promptly.
Assist with warranty claim processing, ensuring efficient and accurate handling of claims.
Assist in developing, maintaining, and updating the product support portal to enhance service quality.
Assist in creating troubleshooting manuals and training sessions.
Record and analyse data to identify trends, improve processes, and assist decision-making.
Contribute to website and Bot development, updates, and improvements.
Work with cross-functional teams to assist various projects and initiatives.
Maintain detailed and organized records of customer interactions and assistance activities.
Contribution to SOP documentation.
Any other tasks assigned.

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