Vivo Energy Kenya
Customer Service Coordinator
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Profession (Energy, utilities, environment)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Project, program management,Research, academy,Sales, marketing, promotion,Security,Skilled, manual labor,Teaching, training,Transportation, logistics, driving,
Industry
Aeronautics,Agriculture, fishing, forestry,Arts, design,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Energy, utilities, environment)
© Fuzu Ltd
Vivo Energy Kenya
Energy + 2 more
Description
The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.
Knowledge, Skills & Qualifications:
- University Graduate
- Previous experience in Customer Service
- Fluency and Proficiency in English & Kiswahili
- Multi-tasking
- Problem solving
- Team player
Responsibilities
- Telephony (Customer Communication)
- Customer Order to Cash Process (Local & Exports)
- Retail Order Pre-Planning (MPP/CSR)
- Ve Serve support
- Retail Automation & Consignment Stocking
- Maintenance of Customer Sites (Retail, Commercial & Lubes)
- Customer Master Data Management (MRD/MDG)
- Customer Complaints & Feedback Management (CSI)
- Card Centre & Customer Support
- Helpdesk, Business Support & Records
- Special Support to Key Customers
- Other duties and Support as requested.
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