• Strong experience in Learning & Development and Organisation Design.
  
• Proven ability to translate business strategy into practical capability-building programmes.
  
• Credible partner to senior leaders with strong facilitation and influencing skills.
  
• Experience in hospitality, service, or complex operational environments preferred.
  
• Bachelor's degree in human resources, Learning & Development, Organisation Psychology, or a related business field
  
• Minimum of 10 years' progressive experience in Learning & Development, Organisation Development, and/or generalist HR roles
  

Capability, Learning & Talent Development

• Lead Group-wide learning, leadership, and talent development initiatives aligned to business and growth strategy
  
• Design and deliver leadership, onboarding, technical, and compliance programmes
  
• Build scalable learning systems and internal training capability
  

Performance, Succession & Leadership Readiness

• Embed learning into performance management, succession planning, and career pathways
  
• Strengthen leadership pipeline and internal mobility across the Group
  

Organisation Effectiveness & Workforce Design

• Support organisation design, job architecture, role clarity, and workforce effectiveness initiatives
  
• Partner with Operations and HR teams to translate strategy into practical capability on the ground
  
• Drive Group-wide employee engagement initiatives that strengthen culture, values alignment, and employee experience
  

HR Operations & Capability Enablement

• Provide advisory and hands-on support to HR teams on general HR operations, policy application, and people management practices
  
• Strengthen HR capability through coaching, guidance, and tools
  

Governance, Measurement & Impact

• Manage learning budgets, partners, and calendars
  
• Track, evaluate, and report on learning effectiveness and ROI
  
• Track and report on employee engagement metrics, retention insights, and culture indicators to inform decision-making and continuous improvement