Qualifications

• Bachelor’s degree in Human Resources, Business Administration or related field.
  
• Higher National Diploma in HRM.
  
• 6–8 years’ progressive experience in Talent Acquisition, with at least 3 years, in a Senior Specialist and above level role dedicated to Technology/ Digital hiring in complex, fast‑paced environments (e.g. telecoms, fintech, big tech, consulting, or large-scale enterprises).
  
• Proven, hands‑on experience hiring across critical and scarce technology skills, including (but not limited to): Software & Platform Engineering, Data, AI / ML, Cybersecurity, Cloud, Digital Product, and Architecture roles.
  
• Demonstrated track record of senior‑level hiring and building sustainable talent pipelines for hard‑to‑fill and leadership roles.
  
• Experience partnering closely with senior business leaders to translate workforce strategy, capability gaps, and DEI ambitions into actionable hiring plans.
  
• Extensive experience in conducting competency based interviewing and assessment centers as selection tools.
  
• Strong knowledge of end-to-end recruitment processes, sourcing strategies and assessment methods.
  
• Experience working with recruitment systems (ATS) and data-driven hiring/reporting.
  
• Understanding of labour laws, recruitment compliance and ethical hiring practices.
  
• Proven ability to partner with hiring managers and manage external vendors/agencies.
  
• Experience in coaching staff and line managers on best recruitment and selection principles/practices and interviewing skills.
  
• Good stakeholder management experience.
  

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
  

Technology Talent Acquisition Delivery

• Deliver end-to-end recruitment for Technology roles (AI, data, engineering, digital) within agreed SLAs.
  
• Work with recruitment agencies and sourcing partners to fill critical roles aligned to workforce plans.
  
• Ensure high-quality, compliant and professional recruitment processes aligned to the Safaricom Way.
  
• Drive strong candidate experience and timely closure of vacancies.
  
• Balance speed, quality and cost in hiring execution.
  

Hiring Manager Partnership & Capability Building

• Partner closely with hiring managers to define role requirements, skills and hiring priorities.
  
• Deliver workshops and coaching to line managers on recruitment best practice and assessment approaches.
  
• Guide hiring managers on structured interviews, assessment centres and fair selection decisions.
  

• Ensure hiring decisions are consistent, objective and aligned to policy.
  

  Act as a trusted advisor on market insights, talent availability and hiring strategies.
  

Talent Pipeline, Diversity & Employer Branding

• Build diverse talent pipelines across gender, disability and underrepresented groups.
  
• Develop proactive sourcing strategies for scarce and future-critical technology skills.
  
• Participate in career fairs and external engagements to position Safaricom as an employer of choice.
  
• Build relationships with universities, institutions and talent communities.
  
• Strengthen employer brand visibility within the Technology talent market.
  

Internal Mobility & Skills-Based Placement

• Review all vacancies against internal talent pools before initiating external hiring.
  
• Place ready-now internal talent into roles to drive mobility and reduce time-to-fill.
  
• Partner with HRBPs to align hiring decisions to workforce and capability plans.
  
• Support skills-based hiring and redeployment across Technology teams.
  
• Track internal vs external hiring mix and improve internal fill rates.
  

Recruitment Governance, Reporting & Vendor Management

• Manage relationships with external providers (agencies, background checkers, institutions).
  
• Ensure all recruitment activities are legally compliant and ethically conducted.
  
• Produce weekly and monthly recruitment reports (pipeline, hires, challenges, KPIs vs workforce plan).
  
• Provide data-driven insights to improve hiring performance and decision-making.
  
• Identify process improvement opportunities to enhance efficiency and effectiveness.
  

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
  
• Foster authentic relationships with customers and partners that build trust.
  
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
  
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
  
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.
  

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
  
• Show ambition and courage, empowering others to go beyond the plan.
  
• Bold and challenge teams to reimagine how things are done.
  
• Prompt new thinking and ideas by asking “what if” questions.
  
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.
  

Innovation

• Create psychological safety so everyone can have an impact.
  
• Fuel innovative ideas from others and test them to enable growth.
  
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
  
• Share your ongoing learning and personal purpose with others.
  
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.
  

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
  
• Actively collaborate to break silos and hold your team accountable to do the same.
  
• Develop others to make the most of their talents and coach them to take ownership to get things done.
  
• Create an inclusive environment ensuring the safety and wellbeing of others.
  
• Live our Purpose and demonstrate the highest Standard of integrity.