Lead and supervise the debt collection team, setting targets and monitoring performance

Develop and implement effective debt recovery strategies and policies

Monitor overdue accounts and ensure timely follow-up and resolution

Review and approve repayment plans, settlements, and write-offs

Handle complex or high-value delinquent accounts

Ensure compliance with relevant laws, regulations, and internal policies

Prepare and analyze collection reports, KPIs, and performance metrics

Train, mentor, and evaluate staff to improve efficiency and professionalism

Coordinate with legal teams on escalated cases and litigation processes

Maintain relationships with external agencies (e.g., collection firms, legal advisors)

Ensure customer interactions are professional, ethical, and aligned with company standards